Frequently Asked Questions


Booking Related
Q: Do I need to register with GTS CAR RENTAL to book a Cab ?

A: No. You can use our service fully without registering with us. You just need to provide your details at the time of booking and we will register you automatically.

Q: When do I get the booking confirmation and the cab details ?

A: The booking is confirmed instantly. The cab details are sent subsequently 2 hours prior to travel time..

Q: What if the car shows up late ?

A: We try our best to ensure our partners reach our customers on time. But in case of delays, do call us and we will help you out by either providing an alternate vehicle or giving you a full refund.

Updatations / Cancellations
Q: Can I change my booking Details like Date,cab,time etc ?

A: A: Yes. You can change the date of booking till 2 days before the booked date free of charge.

Q: How do I cancel my booking? What are the charges?

A: You can cancel your booking anytime by calling at 8191-00-8191. The cancellation charges are as follows: 48 hours before booked time: No Charge 24 - 48 hours before booked time: 50% of the advance amount 0 - 24 hours before booked time: 100% of the advance amount.

Payment Related
Q: What are the different modes of payment you support ?

A: We accept all major credit and debit cards. We also accept Cash Cards and Net Banking.

Q: Can I buy for someone else using my credit/debit card ?

A: Yes definitely! You need to mention the card holder details for the card payment but you can enter anyone's name for the car booking.

Q: Is it safe to use my credit/debit card on your site? Do you store my card number and details ?

A: It is completely safe to use our site. We have partnered with CCAvenue for the payment gateway. CCAvenue provides a 128-bit SSL encryption technology compliant solution which is certified by VeriSign. We don't store any card details.

Service delivery
Q: To Whom do I call in case of a query or a problem ?

Please call at 8191-00-8191 for any help or contact us or mail us at

GTS Wallet
Q: Waht is GTS Wallet ?

GTS wallet is a service that enables you to pay for services from your mobile phone and online. You can load, spend, store and send money from your mobile phone or online to your friends. Q: How does it works? It’s simple: just sign up with us, add funds; then use your wallet to send money to friends/family or pay for services online. You can use your credit/debit card and other payment options to deposit money into your wallet. Q: What if i cancel my booking after paying money from my GTS wallet or online payment? Don't worry, we will refund your money to your GTS wallet if you pay using GTS Wallet. we also refund your money back to your bank if you pay online within 48 hours. Q: Why your rates which you send in promotional messages are different with your basic fares? Actually we usually send promotional offers and rates after applying the active promocode to them thats why the rates may be different. applying a coupon while placing a booking will reflect on your GTS Wallet which you can use later.